COVID-19 Updates

Important Hospital Updates Regarding Your Visit!

Dear Clients of Shaffer Animal Hospital and GO DOGS grooming and daycare,

We are always appreciative of and receptive to the feedback we receive from you, and have heard there are some that are anxious to return to some semblance of normalcy and accompany your pets into the hospital as usual. Frankly, we miss seeing you too, as we know face-to-face communication (even with masks) is always more effective and efficient. We have been closely monitoring the data and trends on the numbers of positive cases and recoveries here in Seminole County, especially as our state has relaxed some of the initial restrictions through the reopening process, and want to assure you that we are preparing for welcoming you back into the hospital in accordance with the recommended guidelines for safety and social distancing.

As we have seen that the positivity rate of COVID-19 in Seminole County remains low, we will be opening the hospital to clients who have appointments scheduled with a doctor with the following restrictions:

  • THE LOBBY WILL REMAIN CLOSED and no clients are permitted inside unless accompanied by a staff member.
  • All clients will be required to bring and wear their own mask so long as they are not experiencing any signs of respiratory illness (fever, cough, shortness of breath, etc.)
  • Only one person per household will be permitted to enter the building with their pet.
  • If you have children with you, are a caretaker for someone with you, or do not have a mask, you will NOT be permitted into the building and we will have to continue your appointment as curbside or drop off at your convenience.
  • We ask that clients remain at least six feet apart from each other and our team members whenever possible.

We will still be offering Curbside Service to those who wish to continue with this option.

Safety for you and our team members remains a top priority for us! Please see the pertinent details below:

  • Prescription Refills:
    • Please continue to call when you arrive!
    • We are still requesting that those needing prescription refills or pet food utilize our refill line during business hours, or request these items through the Vet2Pet app at any time. When we notify you your medications are ready for pick-up, we will still process your payment over the phone and will bring your refills out to your vehicle when you arrive for your safety and convenience.

Doctor Appointments:

  • Please continue to call when you arrive!
  • For an appointment that is scheduled with a doctor, a technician will let you know when an exam room is ready, and escort your directly into that room.
  • If you choose to continue to take advantage of the Curbside Service, we will be happy to continue to accommodate you.
  • For an emergency, a technician will come out to triage your pet, and will take him or her into the hospital if necessary. If we do not have an exam room available immediately, a doctor and/or technician may communicate over the phone regarding your pet’s health status and treatment plan until we have a room open for you to come inside.

Technician Appointments, Surgery Admissions, Drop-Off Appointments, and Boarding Check-ins:

  • Please continue to call when you arrive!
  • We are asking you to remain in your vehicle and continue with the Curbside Service.
  • All forms are available on our website for your review and you can submit them prior to your appointment online to save time at the check-in process. Please visit: www.shafferah.com and click on the forms tab on the top of the page.
  • If a discharge appointment is warranted, we will discuss this process prior to your arrival to pick up your pet.

Grooming and Daycare:

  • Please continue to call when you arrive!
  • Given the smaller waiting area in the GO DOGS lobby, we will continue the Curbside Check-in process at this time.