COVID-19 Updates

Important Hospital Updates Regarding Your Visit!

Dear Clients of Shaffer Animal Hospital and GO DOGS grooming and daycare,

We are always appreciative of and receptive to the feedback we receive from you, and have heard there are some that are anxious to return to some semblance of normalcy and accompany your pets into the hospital as usual. Frankly, we miss seeing you too, as we know face-to-face communication (even with masks) is always more effective and efficient. We have been closely monitoring the data and trends on the numbers of positive cases and recoveries here in Seminole County, especially as our state has relaxed some of the initial restrictions through the reopening process, and want to assure you that we are preparing for welcoming you back into the hospital in accordance with the recommended guidelines for safety and social distancing.

As we have seen that the positivity rate of COVID-19 in Seminole County remains low, we will be opening the hospital to clients who have appointments scheduled with a doctor with the following restrictions:

  • THE LOBBY WILL REMAIN CLOSED and no clients are permitted inside unless accompanied by a staff member.
  • Masks will continue to be required for all staff members to ensure your safety.
  • Masks are encouraged for all clients but will be required for our clients who are not fully vaccinated and we ask you to alert a staff member if you are not feeling well.
  • We will no longer be limiting the number of patrons in exam rooms but please remember that social distancing is still best practice! We ask that clients remain at least six feet apart from each other and our team members whenever possible.
  • We will continue to offer curbside appointments to those who wish to continue with this option .

Prescription Refills:

  • Please continue to call when you arrive!
  • We are still requesting that those needing prescription refills or pet food utilize our refill line during business hours, or request these items through the Vet2Pet app at any time. When we notify you your medications are ready for pick-up, we will still be processing your payment over the phone and will be bringing them out to your vehicle when you arrive for your safety and convenience.

Doctor Appointments:

  • Please continue to call when you arrive!
  • For an appointment that is scheduled with a doctor, a technician come to your vehicle when an exam room is ready and has been sanitized, and escort your directly into that room.
  • If you choose to continue to take advantage of the Curbside Service, we will be happy to continue to accommodate you.
  • For an emergency, a technician will come out to triage your pet, and will take him or her into the hospital if necessary. If we do not have an exam room available immediately, a doctor and/or technician may communicate over the phone regarding your pet’s health status and treatment plan until we have a room open for you to come inside.

Technician Appointments, Surgery Admissions, Drop-Off Appointments, and Boarding Check-ins:

  • Please continue to call when you arrive!
  • We are asking you to remain in your vehicle and continue with the Curbside Service.
  • All forms are available on our website for your review, and you can submit them prior to your appointment online to save time at the check-in process. Please visit: www.shafferah.com and click on the forms tab on the top of the page.
  • If a discharge appointment is warranted, we will discuss this process prior to your arrival to pick up your pet.

Grooming and Daycare:

  • Please continue to call when you arrive!
  • Given the smaller waiting area in the GO DOGS lobby, we will continue the Curbside Check-in process at this time.